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Acceptance the use of www.valleyshuttleservices.com - Terms and conditions

Introduction

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Valley Shuttle Services, LLC relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

For time-sensitive reservations please contact our customer service department through our website or customerservice4vss@gmail.com or 540-217-3786.

*We encourage booking our services 2 days in advance.

By reserving online, over the phone, or via email correspondence, you agree to receive text message and email from us until all communication and payments are completed.

All reservations require an advance of 100% of the total initial payment due (balance tips, any damages or misc charged will be billed later if applicable) Canceling a reservation within 8 hours of scheduled pick up time will receive NO refund. Any cancellations made before the 8 hours of scheduled pick up time will receive 75% refund collected from the customer previously.

In cases where your reservation is set to a "No-Show" or cancelled reservation (if cancelled within eight (8) hours of the scheduled pickup time, no refund will be provided).

((**NO SHOW> There is a 15 min grace period after the requested time of pickup when picking up a customer from their house, hotel, place of work,etc. * There is a 30 minute grace waiting period after the requested time of pickup when picking up a customer from a Public Transportation Site (Example- Airports, Amtrak Station, Bus Depot, Cruise ship dock).

If after multiple tries (3, Three) we (or driver) are not able to reach / contact the customer on the phone # provided by them or the customer does not contact us during the 15 / 30 minute wait period, the customer will be charged for the full amount of the service, billed as "NO SHOW")). Upon customer request for additional wait time before being marked as NO-SHOW or CANCELLED RESERVATION, there is a $1 per minute wait fee plus any parking fees. (*max wait time 2 hours wait time). Wait fee starts after the first 15 / 30 min grace period of the scheduled pick up time)).

Additional charges may apply if the itinerary is altered en route (each additional stop is minimum $10 + the cost of mileage).

*Our vehicles picking up / dropping off customers between the hours of 9 PM - 7 AM will automatically be subject to a $20 Gratuity / Tipping. *Additional $30 GRATUITY / TIP is also automatically added for the following 7 main holidays.

  • New Year's Eve
  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Passenger Safety.

The safety of our passengers is our highest priority. Loud music, yelling, and screaming can distract the driver, and is discouraged. To maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly, disruptive, or poses a threat to the safety of the other passengers / driver & the vehicle.

Passengers are responsible for their possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged, or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid for by the owner. Vehicles cannot be loaded beyond seating capacity. One large airport-size (IATA APPROVED SIZE) check in suitcases/ bags and one small carry-on bag per person are considered within seating capacity. An extra charge may apply for excessive baggage. Weight of bags recommended not to exceed 60 lbs for large bags and 20 lbs for medium/ small bags.

Many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger in the event of a ride share. Upon reaching your destination, please check to see that you have retrieved all your belongings and that each bag, briefcase, computer, etc. is, indeed, yours. We reserve the right to substitute another vehicle should inclement weather or mechanical difficulties necessitate such in the interest of safety. The client will not be billed for an upgrade in this situation.

*Our company is not liable in the event of mechanical breakdown while on duty and will only be responsible for making up lost time at a mutually agreed date. It is understood and agreed that the Provider will have no liability to the Client or any other party for any loss or damage (whether direct, indirect, or consequential) that may arise from the provision of the services. Affiliate companies are sometimes utilized in the case of mechanical issues, or due to vehicle unavailability.

The client assumes full financial liability for any damage to our vehicle caused during the duration of the rental by them or any members of their party.

This responsibility includes but is not limited to ensuring that while in Provider’s vehicles, there will be no smoking or vaping,no alcohol, no use of illegal drugs, no dangerous behavior, Loud music, yelling or that may compromise and put at risk or distract the driver. The sanitation fee is typically $50.00-250.00 for our compact SUV & $75.00-$350.00 for minivan (for cleaning up bodily fluids, messes, food / drink spills etc.) "We BILL if you SPILL."

Bringing animals/ pets on board must be mentioned during the time of your reservation. Animals/ pets should weigh 55 lbs or less. Animals/pets that are approved are subject to a $20 fee (There is no fee for service dogs). This is an entrance fee and does not cover fees related to additional cleaning, or damage that may be caused by the animal. Any damage or additional cleaning required will be assessed after the conclusion of the reservation and will be added to your bill when your reservation is closed. Pets are recommended to be kept in their crate.

NOTE* Our drivers may refuse to transport such animals/ pets if, at their sole discretion, they believe that the animals/ pet may or might impede the driver's safety and will try to secure provision of the applicable transportation services. *We only provide toddler seats (sitting up facing forward) for a $10 fee, if we are informed in advance with your reservation request. We do not provide infant seats (lying down, rear facing).

By providing a contact phone number to our company by way of a reservation for service, or by way of communication with our company about services inquiries, you are opting-in to receive text messages and phone calls to any numbers you have provided to our company.

The company will contact you about services you have requested, and/or about services you have reserved with the company. Texts may include information about scope of service, rates, quotes, itineraries, and/or important reservation information, such as contact information for your chauffeur, vehicle identification information, notes for, and/or changes in, your itinerary or any other pertinent information that is associated with a requested or reserved service.

You may opt-out of receiving messaging at any time, but by doing so you acknowledge that you may not receive vital information that is required for the company to provide the reserved service. The company is not responsible for, nor will refunds be issued should, you choose to opt-out of receiving initial status updates about your service.

Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to this agreement or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in [City of Waynesboro, VA- USA], before one arbitrator. The arbitration shall be administered by a city appointed arbitrator or the American Arbitration Association (AAA) in accordance with its rules Commercial Arbitration Rules, then in effect, or by such other arbitration organization or under such other rules as the parties may agree. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Waiver of Jury Trial

The parties understand that by agreeing to this arbitration clause, they are waiving their right to a jury trial or to participate in a class action.

Exceptions to Arbitration

Notwithstanding the foregoing, the following disputes are not subject to arbitration and may be litigated in a court of competent jurisdiction:

  • Actions by the Company to seek injunctive relief to protect its intellectual property rights.
  • Actions to collect unpaid fees owed by the Customer.
  • Claims that fall within the jurisdiction of small claims court.

Confidentiality

The arbitration proceedings and award shall be kept confidential by the parties.

Costs of Arbitration

The costs of the arbitration, including the arbitrator's fees, shall be borne equally by the parties. Each party shall bear its own attorneys' fees.

Governing Law

This arbitration agreement shall be governed by the laws of VIRGINIA, USA.

  • At VSS, our GOAL is to provide “On time Pickups” to the airport and other locations. Our timely services may be affected by weather conditions, road closures, traffic jams or other factors beyond our control. We will make every effort to provide the services as scheduled, but we cannot guarantee the timeliness or reliability of the service in such circumstances
  • At VSS, our GOAL is to provide “On time Pickups” to the airport and other locations. Our timely services may be affected by weather conditions, road closures, traffic jams or other factors beyond our control. We will make every effort to provide the services as scheduled, but we cannot guarantee the timeliness or reliability of the service in such circumstances
  • Waiting Time
    • We guarantee your pick up even if your flight is delayed (Max 2 hour wait, upon customer request for additional wait time before being marked as NO-SHOW or CANCELLED RESERVATION. Note> there is a $1 per minute wait charge + any parking fees ).
    • For customer pick ups from "PUBLIC TRANSPORTATION" locations, the fares provided herein include 30 minutes waiting time for passengers. If the customer does not show up after trying to contact them multiple times (3, three), the reservation will be set to a “No-Show”, and no refund will be eligible LUGGAGE > Quantity: The capacity of the luggage for our compact SUV 1-3 passengers is three (3) regular size check-in suitcases allowed by airports (IATA) and 3 small bags. The capacity of the luggage for our MiniVan - One (1) foldable wheelchair + 6 passengers is six (6) regular size luggage check-in suitcase allowed by airports (IATA) luggage and 6 small bags. Additional $10 per bag fees may be applied. ((**NOTE- ANYTIME A WHEELCHAIR OPTION IS SELECTED, AUTOMATICALLY MINIVAN WILL BE ASSIGNED))
  • Liability
    • a.Customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. Our website is not responsible for mistakes made by customers while using the Service, confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation.
    • Except as a responsibility which may be imposed by law, we will not be responsible for delays caused by accidents, breakdowns, road detours, weather or traffic conditions and/or any unforeseen conditions beyond our control.
    • VSS,LLC will not guarantee to arrive or depart from any point at a specific time, but it will try to maintain the departure times as close as possible to those arranged in reservation. It is in our best interest to be there for you on or before time.
    • VSS, LLC, reserves the right to refuse to transport persons under the influence of liquor or drugs or those who are incapable of taking care of themselves and their behaviour, or those whose conduct is such that, or likely to be such that, to make them objectionable to our drivers safety. (( The above paragraph does not, nor is it intended to apply to persons that are ill and accompanied by an attendant or nurse, nor to the person who is handicapped or disabled, that is ambulatory, but may need assistance in boarding or seating themselves on the Carrier’s vehicle)).
    • All baggage must be claimed immediately upon the passenger leaving our vehicle.
    • All baggage transported must be of durable material and quality to withstand the handling, piling or stacking incidental to its transportation.
    • All baggage must be equipped with a handle, securely locked or otherwise fastened or tied with rope, heavy cord, or straps sufficiently strong to withstand the weight of its contents.
    • Large crates and/or trunks will not be accepted as baggage and will not be transported without prior communication with VSS,LLC.
    • Foldable wheelchairs, walkers, crutches and any other medical aid sufficiently small to be transported in our vehicles will be accepted as baggage. *Only foldable wheel chairs are accepted in our vehicles.
    • Pets will be accepted only on the lap of the passenger and only when being transported in an airline approved pet carrier. We are a pet friendly company. We need to be informed about Pets during the time of reservation.
  • Found Articles or Baggage
    • In the event a passenger leaves baggage or an article on the VSS,LLC vehicle, said property shall be available to be claimed during regular business hours or by appointment after regular business hours, at Carrier’s offices at 420 S.LAUREL AVE, WAYNESBORO, VA- 22980.
    • VSS,LLC shall not be responsible for returning property to the passenger. However, upon request, VSS,LLC will ship or mail the passenger on Collect-on-Delivery basis or if pre-paid by customer. Items left over thirty (30) days at Carrier’s facility will be considered abandoned and become the property of the Carrier. ADA Pro shall make every reasonable effort to contact the owner